Privacy Policy.

This Privacy Policy explains how JOBFIELD LLC ("JobField," "we," "us") collects, uses, and protects information when you use the JobField field-service management software and mobile app (the "Service"). JobField is a business tool used by service companies (the "Business") to run their operations.

Information we collect

• Account information — your name, email, phone number, and role, used to sign you in and identify you within your organization.
• Business data — the jobs, schedules, customers, invoices, and messages your organization enters to run its business.
• Payment information — when your organization accepts card payments, card details are collected and processed by our payment processor (Stripe). JobField does not store full card numbers.
• Communications — call and SMS metadata (and, where enabled, recordings/transcripts) handled through our telephony provider (Twilio) so the Business can communicate with its customers.
• Device & usage data — basic app and device information (e.g., app version, crash logs, push-notification token) used to operate and improve the Service.
• Photos — images you choose to attach to jobs, taken with the camera or selected from your photo library.

How we use information

• To provide, maintain, and secure the Service.
• To process subscription billing and enable card payments and messaging.
• To send operational notifications (e.g., new job, incoming message).
• To provide support and improve reliability and performance.

How information is shared

We share information only with service providers that help us operate the Service, and only as needed:

• Authentication — Clerk (sign-in and identity).
• Payments — Stripe (subscription billing and card processing).
• Telephony — Twilio (calls and SMS).
• Hosting & database — cloud infrastructure providers that store data on our behalf.
• Accounting — Intuit (QuickBooks Online), only if your organization chooses to connect its QuickBooks company. Customers, invoices, and payments your organization selects are then sent to that company so its books stay current.
• AI assistants — the company that runs an assistant your organization's owner or admin has connected (for example Anthropic for Claude, or OpenAI for ChatGPT), only what a request from that assistant needs, as described below.

We do not sell your personal information. When you sign up on our website, we may tell the advertising and analytics platforms we use, such as Google and Meta, that a sign-up happened, as described under Sign-up source and advertising. We never share your business records or your customers' information with them.

Sign-up source and advertising

When you arrive at JobField from a link that names its source, such as an ad or a social media post, we remember that source on your device in a cookie for up to 90 days. When you create an account, we record with your business the first and the most recent source that brought you to us, the page you arrived on, the website that referred you, and the ad click identifier the link carried, if any. We also record the IP address and browser used to sign up, the identifiers carried by analytics and advertising cookies already on your device, your answer to "How did you hear about JobField?" if you choose to give one, and the date and amount of your business's first subscription payment. We use this record to learn which of our posts and ads bring business owners to JobField.

When you sign up on our website, we may send the advertising and analytics platforms we use, such as Google and Meta, a confirmation that a sign-up happened, and later a confirmation of your business's first subscription payment with its amount. A confirmation can include your email address in a hashed form that cannot be read, an identifier for your business, the ad click identifier, the source that brought you to us, and the IP address and browser used to sign up. It never includes your business records or your customers' information. Sign-ups made in the JobField app for iPhone are never reported to advertising platforms.

These platforms use the confirmations to measure our ads and to decide who sees them, under their own terms and privacy policies. You can opt out of personalized ads in the ad settings of each platform, or block cookies in your browser. The record of how you found JobField stays with your business's account for as long as the account exists.

Google user data

If your organization connects its Google Ads account, JobField uses the Google Ads API to read that account's Local Services Ads leads and their conversations. We use this data only to show new leads in your organization's Bookings, to match them to customers your organization already has, and to record what happened to each lead. JobField does not change your campaigns, ads, budgets or bids.

We do not sell this data, use it for advertising, share it with other organizations, or use it to train AI models. The access Google grants us is stored encrypted. Disconnecting Local Services Ads in Settings stops our access and deletes the stored connection. Leads already added to Bookings remain part of your organization's records.

JobField's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

AI assistant connections

The owner or an admin of a Business can connect an AI assistant, such as Claude or ChatGPT, to JobField. Nothing is connected until that person signs in to JobField from inside the assistant and presses Allow. The Allow screen lists what the assistant will be able to see for that Business before anything is shared.

A connected assistant can read the Business's details, schedule, jobs, customers, booking requests, reports, automations and call routing, each only where the Business's JobField account includes it. Where the Business uses JobField Phone, it can also read call records and summaries. The words of a call are shared only if the owner turns that on for a connection; today that option is not offered to assistant connections. Card numbers, Social Security numbers and access codes are masked in call transcripts, and the assistant never receives payment links, document links or recording files.

By default an assistant can change nothing. For a Business that has asked for it, an assistant can create jobs, move them to another time or technician, change their status and cancel them, and every such change can be undone for 24 hours. An assistant can never take payments, send texts or emails, or change the Business's settings.

What an assistant reads from JobField is sent to the company that runs that assistant and is handled under that company's own terms and privacy policy, which you accept with them. We do not receive your conversation with the assistant. We receive only the request each tool needs to answer, such as a date range, a customer's name or the details of a job to create.

We keep a record of each request an assistant makes: which connection asked, which tool was used, when, and which records were returned, but not their content. The Business uses this record to see what its connections did and to undo changes, and we use it to enforce usage limits and to investigate abuse. Every new connection is announced by email to the person who connected it and to every owner of the Business, with a link that disconnects it.

A connection ends on its own 90 days after it was allowed, or after 30 days without use. The owner or an admin can disconnect it at any time in JobField, in Settings, under Integrations, from the email link, or by removing JobField inside the assistant, and the owner can pause all connections at once.

Data retention & deletion

We keep account information for as long as your account is open. You can permanently delete your account and personal data at any time from within the app at Settings → Account → Delete account. This removes your name, email address and phone number at once, and they cannot be restored. Business records belong to the Business and stay in JobField for as long as that Business keeps its account, except what we must keep to meet legal, tax or payment obligations. Call recordings and transcripts follow the same rule as the Business's other records. Records of AI assistant connections are kept for as long as the Business's account exists; a connection itself ends 90 days after it was allowed, or after 30 days without use, and an ended connection stays listed for 30 days. Information we no longer need is deleted or anonymized. You can also email support@jobfield.app for help.

If your organization has connected an accounting integration, disconnecting it deletes the stored connection and the identifiers we kept to match records between the two systems.

Security

We use industry-standard measures to protect information, including encryption in transit, access controls, and reputable infrastructure providers. No method of transmission or storage is 100% secure.

Children

The Service is a business tool for adults running a business and is not directed to anyone under 18.

Changes

We may update this policy from time to time. Material changes will be reflected by the date above.

Contact

Questions about this policy? Email support@jobfield.app.