Use and change quick replies.

Quick replies are ready-made texts above the message box in Messages, and under Quick templates in the Send SMS window on a job or a call. Click one and its text fills the box, with your business name in it and the customer's name when JobField has it. Nothing goes out until you send it.

Steps

1. Open a conversation in Messages.
2. Above the message box, click a reply such as Running late or Still need service?. Scroll the row sideways to see the rest.
3. Read the text, change anything you like, and press Enter to send it.
4. To reword a reply, go to Settings → Automations and find Quick replies. Click Edit message under the reply, change the text and click Save.
5. To add one of your own, click Write your own, fill in Name and Message, and click Add quick reply.

Good to know

Picking a quick reply replaces anything you had already typed in the box.

Your own replies come first in the row. In a conversation with a customer on file, the job replies such as On the way (15 min) come next. For a number that is not a customer yet, the after-a-call replies come next instead.

You can keep up to 12 replies of your own. To bring back the original wording of a reply that came with JobField, clear its box and click Save.

Only owners and admins can change quick replies. Anyone who sends texts can use them.