Read and answer customer texts.

Open Messages from the menu. Every text to and from a customer sits in one conversation per person, with the most recent at the top. Click a conversation, type in the box at the bottom and press Enter to send.

Steps

1. Open Messages. Each row shows the customer's name, or their phone number when they are not in your customer list yet, with the last message underneath.
2. Click a conversation to open it. On a phone it fills the screen, and the back arrow at the top returns you to the list.
3. Type your reply in the Text message… box. Press Enter or the blue send arrow to send it. To start a new line without sending, hold Shift and press Enter.
4. Under each text you send, Sending… changes to Delivered once it has gone out. If a text turns red and reads Not delivered, it did not reach the customer.

Good to know

To call the customer instead, press the phone button at the top of the conversation.

On a wide screen, a panel on the right shows who the customer is, their next or last job and what they still owe, with Open customer and Open job buttons. When the number is not in your customer list, the panel offers Create job instead.

Only the business owner can delete a message. Deleting one hides it from your team, but the customer still has it on their phone.