Ring business calls on a technician's phone.

Yes. Turn on In-app calls for that person under Settings → Team, then add them as a Phone step in your call flow. Business calls then ring inside the JobField app on their phone, and if they do not pick up, the call moves on to the next step.

Steps

1. Open Settings → Team and find the person. In the In-app calls column, turn the switch on. JobField confirms that in-app ringing is on.
2. Check that the Linked column shows a check mark for them. The switch only takes effect once they have signed in with the invited email.
3. On a computer, open Settings → Phone & texting and go to the Default flow tab. If the number has its own flow, open Call flows and press Edit routing on that flow instead.
4. Under Add step, press Phone, choose the person under Ring team member, and set how many seconds it rings before the call moves on.
5. Press Save routing. New calls use the new routing right away.

Good to know

With In-app calls on, the call rings in the JobField app only, not the person's own cell number. With the switch off, JobField rings the phone number on their Team row, so that row needs a number on it.

Every call is recorded and lands in Calls, and the caller is told so before it rings.

The routing builder needs a computer, and only an owner or admin can save it. If a call never reaches someone, check that their switch is on and their row shows as linked, then message us from Settings → Help & Support.