Ring business calls on a technician's phone.

Yes. Turn on In-app calls for that person under Settings → Team and add them as a Phone step in your call flow. Calls then ring inside the JobField app on their phone, and if they do not pick up, the call moves on.

Steps

1. Open Settings → Team and find the person. In the In-app calls column, turn the switch on.
2. Check that the Linked column shows a check mark for them. It takes effect once they have signed in with the invited email.
3. On a computer, open Settings → Phone & texting and go to the Default flow tab. If the number has its own flow, open Call flows and press Edit routing on that flow.
4. Under Add step, press Phone, choose the person under Ring team member, and set how many seconds it rings before the call moves on.
5. Press Save routing. New calls use the new routing right away.

Good to know

With In-app calls on, the call rings in the JobField app only, not the person's own cell number. With the switch off, JobField rings the number on their Team row.

Every call is recorded and lands in Calls, and the caller is told so before it rings.

If a call never reaches someone, check that their switch is on and their row shows as linked, then message us from Settings → Help & Support.

If the Call flows or Default flow tab shows a See plans link instead of the routing, your call flows are paused on your current plan and kept as they are, and they run again as soon as your plan includes call routing. Until then, calls ring your team in order: the owner first, then admins, dispatchers and technicians, up to four people with a phone saved or In-app calls on, then voicemail. A technician rings when among those four.