Fix Tech profile not linked.

JobField connects a technician to their row on the team list by the email they sign in with. When they see Tech profile not linked, make sure the Email on their row under Settings → Team is the address they sign in with, resend the invite and have them sign in again.

Steps

1. Open Settings → Team and find the person. If the Linked column shows Pending, no sign-in has matched this row yet.
2. Press the pencil icon labeled Edit, correct the Email so it matches the address they sign in with, and press Save changes. Capital letters in the address do not matter.
3. Check that their row is still active. An inactive row is never matched to a sign-in.
4. Press the paper plane icon labeled Resend invite. The Invite re-sent window shows the new link, and Copy link lets you send it by text or any chat app.
5. Ask them to open the link, sign in with that email and open JobField again. Their row then shows a check mark under Linked, and their jobs appear.

Good to know

If they already used JobField with another business under that email, signing in opens that business instead of yours. Message us from Settings → Help & Support with their email and we will connect the account.

If you are an owner, admin or dispatcher and see this message yourself, press Open dispatcher view to keep working, and message us so we can link your profile.