See what a customer still owes.

A customer's page shows what the customer has paid you, not what they still owe. To see an unpaid amount, open the job from their Service history. Under the job total at the top of the job you will see Balance due with the amount left, or Paid in full when nothing is left.

Steps

1. Open Customers and click the customer.
2. In Service history, look at the Status column. Jobs marked Not paid or Invoiced are the ones worth checking first.
3. Click the job to open it.
4. Look at the top of the job, under the job total. Balance due shows the amount still open, and Paid in full means the job is settled.
5. To check another job, open the customer again from Customers and repeat.

Good to know

Lifetime revenue on the customer's page adds up every payment the customer has made across all of their jobs, so a partial payment counts as soon as it goes through. Refunded payments are not counted.

The Total in Service history is the full price of the job, even when part of it has already been paid.

If a job has no price yet, neither Balance due nor Paid in full is shown.