Send automatic appointment reminders.

Turn on the reminder automations in Settings → Automations. Once a reminder is on, JobField texts the customer from your business number at the right time, and every message is yours to edit.

Steps

1. Go to Settings → Automations.
2. Turn on the switch next to Appointment confirmation. It goes out about 10 minutes after a job is booked, which leaves you time to fix a typo or cancel before the customer sees it.
3. Turn on Appointment reminder the day before. It goes out about 24 hours before the scheduled time.
4. Turn on Arrival reminder one hour before. It goes out about an hour before the scheduled time.
5. To change the wording, tap Edit message on any card. Tap Insert field to add First name, Business name, Date or Arrival window, then tap Save message. The card shows a preview of the text with sample details filled in.

Good to know

Every automation is off until you turn it on. Texts go out between 8 AM and 9 PM your local time, and a customer who replies STOP is not texted again.

Reminders go to the phone number on the customer's record and only for jobs that are still scheduled with a date and time, so a job without a date does not get one. Each job gets each reminder once, and the text uses the date and arrival window on the job at the moment it sends.

Automations send from your business number, so texting has to be active on it first. Your numbers and texting live under Settings → Phone & texting.