Call a customer from your business number.

Press Call customer on the job and JobField rings your own phone from your business number. Answer it and the customer is connected, so the number they see is the business one and not your cell. Turn on in-app calling if you would rather talk through the app and keep your own phone out of it.

Steps

1. Open the job and find the customer's phone number under Client.
2. Press Call customer, the round phone button next to the number.
3. JobField asks you to confirm, then rings your phone from your business number. Answer, and it connects the customer.

Good to know

To skip the call back to your own phone, turn on in-app calling. On a computer, open Calls, press Numbers, and under In-app calling press Enable. Reload the app, then press Call customer again. Only an owner or an admin can turn this on, and the card appears once your business number is set up.

The first in-app call asks for microphone access, so allow it. On iPhone, add JobField to your Home Screen and call from there rather than from a browser tab.

Both ways of calling are recorded, and the customer hears a short recording notice before the two of you are connected. The recording and the transcript wait for you in Calls.

The call back needs your own phone number. If JobField cannot find it, add it under Settings → Team.

If the call does not go through, JobField asks you to check your internet connection and try again.