Mark on the way, start and finish a job.

On Home, every stop has On the way, Start and Done buttons. Tap them as the visit moves along, and the job's status changes for the office at the same moment.

Steps

1. Open Home. Your stops are listed in order, each with the arrival window, the customer, the address and the amount.
2. When you leave for the stop, tap On the way. The stop picks up an On the way tag. Call dials the customer, and Directions lets you pick Apple, Google or Waze.
3. When you arrive, tap Start. The job moves to In progress.
4. When the work is finished, tap Done. The job moves to Done, leaves the Home list and stays on Schedule.
5. To tell the office something in between, tap the small arrow at the end of the button row to open Sub-status, then pick one, such as Arrived, Waiting for parts or Customer not home. Clear sub-status removes it again.

Good to know

Done is offered on a stop that was never started too, so a visit you forgot to start is never stuck on Scheduled.

On the job page, ETA marks the stop as on the way and writes the message into the job's notes. To actually text the customer, tap Send SMS under Client and pick On the way (15 min) or On the way (30 min) under Quick templates.

Under Status on the job page, a technician can move a job forward to In progress or Done. Moving a job back is done from the office.