Keep your existing business number.

Yes, your customers can keep dialing the number they already know. There is nothing inside JobField that moves a number over on its own, so the way to do it is forwarding. You get a JobField number, then ask your current provider to send every call to it.

Steps

1. Set up your JobField number first under Settings → Phone & texting. You need it either way, and it is where your calls will land.
2. Copy your new number from the Numbers tab.
3. Ask your current provider to forward your existing number to it. Most providers do this from their own app, or over the phone.
4. Call your old number from your mobile and check that it rings through JobField.

Good to know

A forwarded call arrives on your JobField number like any other call. It follows the same call flow, voicemail and business hours, and it shows up in Calls with a recording and a transcript.

Keep your existing number active with your current provider. Forwarding only works while that line is still open.

If you would rather move the number over for good instead of forwarding it, go to Settings → Help & Support, press Start live chat, and tell us the number and who it is with. We will look at it and tell you what is possible.