What happens when nobody answers.

Your call flow decides. Each call rings the people on your flow in order and moves to the next step when nobody picks up, usually voicemail. With business hours on, calls outside them go to your Receptionist when it is on and in the flow, and otherwise straight to your closed greeting.

Steps

1. On a computer, go to Settings → Phone & texting and open the Default flow tab. If a number has its own flow, open Call flows and press Edit routing on that flow.
2. Calls follow the connected path from Incoming call downward. Under Add step, press Phone, then choose a technician under Ring team member or type a number under External number.
3. Set the seconds each step rings before the call moves on.
4. Press Voicemail under Add step to end the flow with a greeting, and edit the greeting text on the step.
5. Press Save routing. New calls use the new routing right away.

Good to know

Turn on Business hours on the Default flow tab to set your open days and times and your Closed greeting, then press Save business hours. They apply to every one of your numbers. When you are closed and the Receptionist is not answering, callers hear the greeting and can leave a message.

Every voicemail lands in Calls as a missed call with the recording, and a transcript follows.

If the Call flows or Default flow tab shows a See plans link instead of the routing, your call flows are paused on your current plan and kept as they are, and they run again as soon as your plan includes call routing. Until then, calls ring your team in order and then go to voicemail, and Business hours still apply.