Turn on the AI Receptionist.

Once your business number is live, set the Receptionist up under Settings → Your Receptionist, put it in your call flow after your team's phones, and press Enable Receptionist. It then answers the calls your team does not pick up and books the visit.

Steps

1. Go to Settings → Your Receptionist. Press Help at the top for the setup guide.
2. On the Phone line pane, press Use this one next to a spare number, or type an area code, press Search numbers, then Buy this number. Customers keep calling your published number, and the Receptionist answers behind it.
3. On the same pane, under Where a new request is sent, add a mobile number under Text every request to. The Receptionist will not turn on until one is set.
4. On the Voice, Area and hours and Money panes, set the name and greeting, the places you go, and what a visit costs. The Overview shows every answer callers will hear.
5. On a computer, press Edit call flows, then Edit routing on the flow your number uses, then Receptionist under Add step, then Save routing.
6. Back on the Overview, press Enable Receptionist. Setup takes about a minute. Press Run a test call and the Receptionist rings a number on your team profile.

Good to know

Only the account owner can turn the Receptionist on. An admin can turn it off.

To hand late calls straight to the Receptionist, turn on Business hours on the Default flow tab and tick Send late calls to your Receptionist only.

If your account does not show these settings, message us from Settings → Help & Support.