Receptionist minutes and where to see usage.

The Receptionist comes with an allowance of talking minutes each month. The card at the top of Settings → Your Receptionist shows how many minutes it has used this month out of the minutes included, and pressing the count opens the calls it answered.

Steps

1. Open Settings → Your Receptionist.
2. The card at the top shows the Receptionist's name, the line it answers on and its status, Answering on your number or Off.
3. The line that starts with Minutes in and the current month shows the minutes used out of the minutes included, with a bar underneath.
4. Press the count to open Reports → Call tracking with Answered by set to Receptionist for this month.
5. Open any call there to hear the recording and read the transcript.

Good to know

What counts as a minute. Only talking time on calls the Receptionist answered counts. The total for the month is rounded to whole minutes. Calls your team picked up never reach the Receptionist, and voicemails do not count.

When the month starts over. The count starts again each month, in your business time zone.

Running out. The Receptionist keeps answering past the allowance. Nothing stops, and no warning is sent, so check the card now and then.

Other minute counts. Settings → Phone & texting also shows a minutes meter. That one counts your team's own calls, not the Receptionist's.

The card appears once the Receptionist has its own line or has answered a call this month. If you do not see it, finish the setup described in the article on turning on the AI Receptionist.