Voicemail greeting, transcripts and who is notified.

Voicemail is the last step of your call flow. Its greeting is the text on the Voicemail step, and your closed greeting under Business hours covers calls after you close. Every voicemail lands in Calls as a missed call with the recording and a transcript.

Steps

1. On a computer, open Settings → Phone & texting and choose the Default flow tab, or press Edit routing on a flow under Call flows.
2. Find the Voicemail step at the end of the flow. If there is none, press Voicemail under Add step and connect it after your last Phone step.
3. Replace the greeting text on the step with your own words. It is read aloud by a computer voice, so keep it short. A recorded greeting cannot be uploaded.
4. Press Save routing.
5. For calls after hours, set the Closed greeting under Business hours on the Default flow tab and press Save business hours.

Good to know

Where voicemails go. Open Calls. A voicemail shows as a missed call. Press it to play the recording, and the transcript and summary appear shortly after the call ends. On a computer the Missed calls count at the top of Calls tells you how many are waiting, and it clears once you open Calls.

Who is notified. Nobody gets a push, an email or a text for a voicemail. The red number on Calls in the menu is the signal. Owners, admins and dispatchers see every voicemail, and a technician sees only those from customers assigned to them. To reach the caller quickly, turn on the Missed call text back automation under Settings → Automations, and the caller gets a text from your number.

The recording notice. Every caller hears This call is recorded. before the greeting, in English and in Spanish. It cannot be removed. A voicemail can be up to two minutes long.